The results and analysis shows a scattered picture among the concerned actors, where aspects such as their own perception, social and organizational context as well as their own. The increasing separation of technology and sensemaking was further perpetuated by the. Indepth analysis of these data allowed us to examine a divergent sensemaking process and identify four critical triggers that led to a communication breakdown. Its worth reading just for the preface, which is delightfully welcoming for a volume of organizational theory. These were partly the basis of the analysts skill that al. Alternative perspectives gary klein and brian moon. Technology features as triggers for sensemaking academy. The sensemaking process and leverage points for analyst. This study explored the blogs of newcomers to canada to investigate the role of blogging in newcomers efforts to make sense of a foreign culture. The methodological framework distinguishes among communication media, channels, and features, and emphasizes the importance for theory and research of understanding the effects of communication features both within and across communication media. Each of the four forms of organizational sensemaking is associated. Structure of advanced information technology structural features, spirit, other sources of structure task, organizational environment, groups internal system. The social processes of organizational sensemaking.
Technology implementation is complex and often unpredictable. A longitudinal study of the social processes of organizational sensemaking suggests that they unfold in four distinct forms. Resilience, sensemaking and internal crisis communication. The featuresbased theory of sensemaking triggers fbst i present here attempts to fill. Supporting communication and coordination in collaborative sensemaking narges mahyar and melanie tory abstractwhen people work together to analyze a data set, they need to organize their. Wilson future interaction technology lab, swansea university, uk csmathew,m. Although previous research describes mechanisms related to the social construction of technology and technology use in organizations, researchers have focused little on the inputs to these models. Feb 01, 2005 a longitudinal study of the social processes of organizational sensemaking suggests that they unfold in four distinct forms. Technology brokering and innovation in a product development firm. A technological frames perspective on information technology. Supporting communication and coordination in collaborative. Sociotechnical ontology development for modelling sensemaking in heterogeneous domains dhavalkumar thakker, fan yangturner, lydia lau, vania dimitrova. A metatheoretical foundation and application for health information seeking by margaret kathryn gross thesis submitted in partial fulfillment of the requirements for the degree of master of science in library and information science in the graduate college of the.
Organization studies 2015 and is available for download at. Sense making as communication 29 but also schemata that guide the perception of the material world. The role of information technology in the organization. The findings are of theoretical and methodological. This cited by count includes citations to the following articles in scholar. Managerial action and sensemaking in elearning implementation in.
The alignment of technology and structure through roles and networks. In this case technical failures triggered intensive sensemaking efforts among. The paradox of sensemaking in organizational analysis the collective dimension of cognition and sensemaking has attracted a great deal of attention in managerial and organizational cognition research since 1980, leading to numerous theoretical, methodological and empirical works on its characteristics, how it has emerged and. Whilethisprocesshasbeenstudiedbyotherdisciplinesunderothernamesforcenturies. In this article i attempt to fill this void by examining triggers for initial user sensemaking. The sensemaking capabilities that people have envisioned have another potential problem. These forms result from the degree to which leaders and stakeholders engage in sensegivingattempts to influence others understandings of an issue. The technologies that spew out abductive inferences would almost certainly trigger some surprises, when the machine acts mysteriously without making its inner workings or intent apparent to the human. Further reproduction prohibited without permission. As a way to underscore the value of sensemaking, i summarize. Sensemaking is an extraordinarily influential perspective with a substantial following among management and organization scholars interested in how people appropriate and enact their realities. Our study contributes to research on intercultural learning. Simonsen, phdcandidate, center for corporate communication, department of business communication, school of business and social sciences, aarhus university, denmark.
Technology features as triggers for sensemaking by terri. Overcoming power and stakeholder diversity, terri l. Pdf technology features as triggers for sensemaking. Griffith washington university technology implementation is complex and often unpredictable. Sociotechnical ontology development for modelling sensemaking in heterogeneous domains dhavalkumar thakker, fan yangturner, lydia lau, vania dimitrova school of computing, university of leeds leeds ls2 9jt, united kingdom d. To demonstrate this framework, subjects in the study participated in a sealedbid negotiation. Technology features as triggers for sensemaking created date. The prediction of sensemaking should enhance the application of theories, such as adaptive structuration, and inform the management of technology through greater anticipation of user understanding.
A sensemaking perspective on the reality behind executives perceptions of it business value. Information technology acceptance in the internal audit. Making sense of a foreign culture through technology. Technology features as triggers for sensemaking academy of. Organizing and the process of sensemaking organization. Qbe querybyexample qbe is a query language as well as a visual user interface. The seemingly transient nature of sensemaking belies its central role in the determination of human behavior, whether people are acting in formal organizations or elsewhere. Sensemaking and mindmapping tools global sensemaking gsm tools associated with global sensemaking members cohere compendium debategraph.
Sensemaking in organizations consists of a preface and eight chapters that set out the origins, principles, and applications of weicks sensemaking concepts. A comparison of techniques for measuring sensemaking and learning within participantgenerated summaries mathew j. The first explores how sensemaking is accomplished, unpacking the sensemaking process by examining how events become triggers for sensemaking, how intersubjective meaning is created, and the role. Thus, the tdisb maintains that sensemaking about information security at different phases predicts that different isbs are required at these different phases of technology use. Features of wearables devices and apps can therefore act as triggers for employee sensemaking in how they use, critique and learn from technology griffith 1999. The short form response is that sensemaking, in my view, is several activities at once. The concept was introduced to organizational studies by karl e. Mar 24, 2015 sensemaking in organizations consists of a preface and eight chapters that set out the origins, principles, and applications of weicks sensemaking concepts. The ones marked may be different from the article in the profile. Technology features as triggers for sensemaking by terri l. It illustrates how rigidity, leader dependence, and erratic behavior get in the way of effective sensemaking, and how one might teach sensemaking as a core leadership capability. Griffith 1999 considered technology features as triggers for initial user understanding of technologies and suggested the featurebased theory of sensemaking triggers fbst.
A technological frames perspective on information technology and organizational change. Triggers, mechanisms, and introspective focus in newcomers blogs. Modern organisations are deeply reliant on virtual technologies to carry out. Becausemuchofthis applied psychological research is grounded within the contextofsystemsengineeringandhumanfactors,there. Weick in the 1970s and has affected both theory and practice. Organizational communication is split into external and internal communication whereby it has to be mentioned that this paper will majorly concentrate on the activity of internal communication. Although previous research describes mechanisms related to the social construction of. In an early version of my thesis proposal, i told the following story to set a context for how i think about sensemaking. Sensemaking or sensemaking is the process by which people give meaning to their collective experiences. We identify initial design principles based on salient affordances required in organisational sensemaking and revise them through three rounds of developing, demonstrating. Sensemaking sensemaking is the process by which people give meaningtoexperience.
Resilience, sensemaking and internal crisis communication by daniel m. In simpler terms, the process by which people give meaning to experiences. Rumors and collective sensemaking proceedings of the 2019. Technology features as triggers for sensemaking, terri l. We wont spend a great deal of time talking about how to write triggers, because if you know how to write stored procedures, you already know how to write triggers. This paper reports on the results of a design science research dsr study that develops design principles for information systems is that support organisational sensemaking in environmental sustainability transformations. The crucial implication of this is that it hence is luhmann who succeeds in constructing a true sociology of knowledge of the world while phenomenology is sociology of only social knowledge. Design principles for sensemaking support systems in. A comparison of techniques for measuring sensemaking and. We describe the phenomenon of sensemaking in blogging and identify triggers, mechanisms, and introspective focus of cultural sensemaking in newcomers blogs. Any technology is actually a combination constellation of features.
The paradox of sensemaking in organizational analysis. A grounded theory analysis of four epic war novels by veterans tolstoy, remarque, heller, obrien provides insights into soldiers sensemaking in combat. Weicks 2005 eight features of sensemaking and then show how the od practitioner can listen for the emergence of this process. In qbe, programming is done within twodimensional skeleton tables. We wont spend a great deal of time talking about how to write triggers, because if you know how to write stored procedures, you. However, much research on creativity has focused on how peoa man was worried about his 72yearold father, who had just had a pacemaker implanted. Ict adoption, actor network theory, sensemaking, inter. Weick advises novice sensemaking acolytes to expect some confusion. The man believed that his fathers condition was serious, despite reassurances from the hospital staff.
Adaptive structuration theory is based on anthony giddens structuration theory. A technological frames perspective on information technology and organizational change show all authors. Rumors and collective sensemaking proceedings of the. The social processes of organizational sensemaking academy. Making sense of a technology a study of how professionals use, understand and create a sense of facebook, linkedin and. Sensemaking is central because it is the primary site where meanings materialize that inform and constrain identity and action. Technology features as triggers for sensemaking semantic scholar. Abstract soldiers operate under conditions of extreme uncertainty and danger, in which sensemaking is both crucial and challenging. Organization studies has been and remains one of the principal outlets for. Each path requires different triggering events as well as internal change processes see. Organizing and the process of sensemaking organization science.
880 607 797 1157 1505 140 628 1152 4 1399 1122 160 450 71 326 1241 1322 1400 354 1169 186 353 304 1071 944 1377 97 111 979 1460 713 487 85 1122 1405 896